Terms and Conditions

DELIVERY

We usually deliver within 7 days of receiving your order as all orders are sent Royal Mail 1st class or next day delivery. However please allow up to 28 days for delivery, although you will be contacted if we expect a delay.

POSTAGE AND PACKAGING PRICES

Within UK
Items for the UK are sent by Royal Mail 1st class Recorded delivery. The charge is 4.00 for the first item and 50p for each subsequent item to a maximum of 6.

We offer an Express Next Day Delivery Service charged at 10. Orders must be placed before 1pm Monday to Friday.

Europe
We are happy to ship to Europe, and this service usually takes less than 7 days. The charge is 7.50 for the first item and 1 for each subsequent item.

International (outside Europe)
We are happy to ship to anywhere in the world. Please allow 1-2 weeks for this service. The charge is 9 for the first item and 1.50 for each subsequent item.

REFUND AND EXCHANGE POLICY

If you wish to return an item for a refund, you must notify your intention to return it, in writing to: info@louisesandberg.com within 7 days from the date that you received your goods.

Items should be returned unworn and in the same condition as when sold. They should be posted by Royal Mail Special Delivery (or similar for international customers) within 7 days of receipt for a full refund (21 days for Europe excluding UK, 28 days Rest of the World). Please send to the address below.

Please enclose your name and address, order number, details of the item you are returning and whether you would like a refund or exchange. Please note that you will not be refunded the postage. Refunds are made within 14 days from our receipt of the item onto the card used for the purchase. You will be sent the credit card slip of the refund in the post.

If you wish to exchange your order you will not be charged postage for the first exchange, please send items back for exchange as per the instructions for returns above.

Anyone found copying our policies as described in this website will be sued.

Louise Sandberg Limited
Unit 109
6 Jerdan Place
Fulham Broadway
London
SW6 1BE

Conditions of Use

AVAILABILITY

Goods shown on this website are subject to availability and goods may not be available at all times and in all colours. You will be contacted if your colour or style choice is not available and asked for a second choice or whether you are prepared to wait for the next delivery. The prices shown may change at any time.

COLOURS

Whilst every effort is made to continually match colours, these items are hand made without any use of mass production techniques and are made in small quantities, therefore occasionally there may be a 5 % variation on the colour shade shown. This is part of the look and the uniqueness of this product that makes it so special.

GENERAL

All prices stated on the website are inclusive of VAT.

Louise Sandberg limited is not liable for any indirect loss through ordering on this website. Items are sent to the customer at the customer's own risk.

If you use this website or place an order though it you accept these terms and conditions. These terms and conditions are subject to English law.

Louise Sandberg Limited is the trading name of www.louisesandberg.com. Louise Sandberg Limited is a registered company, number 4795936. VAT registered number 843728213.

Anyone found copying our policies as described in this website will be sued.

Privacy

Louise Sandberg Ltd respects the privacy rights of its online visitors and recognise the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by GeoTrust.

If you are under 18, we require that you inform a parent or guardian about our Privacy Policy as well as requiring their consent to the Privacy Policy before ordering online.

The following information is provided by us to enable our online visitors to be fully informed of our Privacy policies. By visiting louisesandberg.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

* Exactly what personal information may be collected and by what means
* Other information we collect through our services
* What about Cookies
* How this information may be used, including anyone it might be shared with
* Opt-in and opt-out provisions
* How you can access and, if necessary, change the personal information we maintain
* Safeguarding your personally identifiable data
* Your consent

EXACTLY WHAT PERSONAL INFORMATION MAY BE COLLECTED ABOUT YOU AND BY WHAT MEANS?

Louise Sandberg Ltd collects personal information in several ways directly from its online visitors when they order for themselves. If an order is placed with us, we need to hold personal information including your name, Email address, phone numbers and home address so that we can process and fulfil your order. Additionally we may also obtain information as a result of authentication or identity checks. These details allow us to process your order and to let you know the status of your order.

OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES

As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

WHAT ABOUT COOKIES?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

HOW THIS INFORMATION MAY BE USED

Louise Sandberg Ltd may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. When you order from this site, you will be subscribed to our newsletter. Please contact us through the 'Contact Us' page to be removed from this list. The information you provide will allow us to alert you to new items and special offers. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out . Should you choose to have your name and personal data removed from our database all together, you can do so by sending an Email to info@louisesandberg.com or by writing to us at: Louise Sandberg Limited, Unit 109, 6, Jerdan Place, Fulham Broadway, London SW6 1BE.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION NAP MAINTAINS

If for any reason you are concerned that the personal information maintained by us is not correct, please visit the web site and, after logging into the site using the "View Past Orders" link on the home page; your personal information will be made available for review and change in the "My Account" section. Only you, and/or upon request from you can access your personal data from the web site using your password and e-mail address. If you prefer to contact us by E-mail at info@louisesandberg.com, we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require more information please go to the Contact Us section of the web site, enter your details in the boxes provided and click on 'send'.

YOUR CONSENT

By visiting LOUISESANDBERG.COM, you are accepting and consenting to the practices described in this Privacy Policy. Anyone found copying our policies as described in this website will be sued.